10. Getting help

Help yourself first#

Most questions are answered by:

the explanation on the issue card (what it means / why / how to fix / Open in IG),
the Error guide,
Troubleshooting & FAQ,
the official NP Core Implementation Guide.

Contact the sandbox team and MoHFS#

The sandbox is operated for the Ministry of Health and Food Safety (MoHFS), Government of Nepal, in collaboration with the SIL team. Contact details for support are announced by MoHFS to registered companies; use the email address in your registration confirmation and approval emails, or the contact your MoHFS focal person has given you.

registration and approval questions (include your company name and registration email),
suspected sandbox bugs — e.g. an explanation that is wrong or a check that contradicts the IG,
questions about interpreting the NP Core IG,
requests for new conformance scenarios.

What to include in a support request#

To get a quick answer, include:

your company name and the email you log in with,
the run ID (shown on the run detail page and in the JSON report) — this lets us see exactly what you saw,
the profile you validated against,
the raw validator message of the issue (from the issue card),
what you expected and why (with a link to the IG page, if possible).

Never send real patient data

Do not attach real patient records to emails or support requests. If you need to share a resource, replace names and numbers with made-up values first.

Reporting a problem with the IG itself#

If you believe the NP Core IG has a mistake or gap (for example a missing code), report it to MoHFS with the IG page link and a short description. The sandbox always follows the published IG version (np.core 1.0.0); changes reach the sandbox when a new IG version is released.

About this sandbox#

Owner: Ministry of Health and Food Safety, Government of Nepal
Developed in collaboration with: SIL
Pilot hosted by: Sahasra Tech
IG under test: NP Core Implementation Guide — np.core 1.0.0, FHIR 4.0.1